Laddaw®: Customer Service Excellence
Over the years we have seen many changes here at Laddaw®, but one thing has always been our top priority: service. We take continuous improvement very seriously. Here are some of our service improvement areas for 2005 / 2006:
Performance monitoring – We monitor our performance on a daily basis and continuously work to maintain high service levels in all key areas of our business.
Custom designed DC and computerised system – Our new organisation-wide computer system is designed to improve stock accuracy, information reporting and service and our 140,000 sq ft distribution centre is the largest and most comprehensively stocked of its kind in the UK.
Training – We have fully trained and experienced teams who understand your needs and if they can’t help immediately – they’ll know someone who will.
Product quality – Our professional buyers are among the best in the industry to ensure that you receive top quality products and services with best possible value.
If you would like to offer feedback on the service you have received or any suggestions on service improvements please contact us>>